Report a problem

Overcharged, taken the long way, or felt unsafe? Tell us what happened. Every report is read by a person on our team.

What happened?

OverchargingAsked to pay more than agreed or more than the fair fareRude behaviourDisrespectful, aggressive or threateningUnsafe drivingSpeeding, phone use, drunk or reckless drivingWrong / longer routeTook a longer route or the wrong destinationOtherAnything else you'd like us to know

Describe what happened

Include where you were going, what was agreed and what happened. Details help us act quickly.

Price agreed (LAK)(optional)

₭

Price charged (LAK)(optional)

₭

When did it happen?

Lao time (GMT+7)

Where?(optional)

Which driver?

Identify the driver by the plate number, or paste the link from their QR badge or profile.

Plate numberProfile or QR link

Driver profile link or ID(optional)

Checking the driver…

Paste the link you got from scanning the QR badge, e.g. …/drivers/abc123.

Vehicle type(optional)

Don't know the plate? Send the report anyway — the details and location help us identify the driver.

Evidence

Photos of the receipt, the plate, the vehicle or messages help a lot. Files stay private and are only seen by our review team.

JPG, PNG, WebP or PDF · max 8 MB

About you

We use this only to update you about your report.

Your name

Email or phone / WhatsApp

You'll need this together with your code to check the status.

Nationality(optional)

I confirm the information is true and agree that PakseHub may share it with the driver and the relevant authorities to resolve this report.

Your contact details are never published.